Thank you for choosing Bhumi Indica!

We take immense pride in crafting high-quality, traditional cookware designed to last for generations. Since traditional cookware is unique in its material, weight, and usage we have designed a fair policy that balances your peace of mind with the operational realities of handling artisanal goods.

1. Order Cancellations

We understand that plans change. We offer cancellations depending on where your order is in its journey:

• Before Dispatch: If you wish to cancel your order please notify our team via email or WhatsApp immediately. If your tracking ID has not yet been generated we will cancel the order and issue a 100% full refund. The money will return to your original payment method within 5–7 business days. 

• After Dispatch: Once your tracking ID is generated and the shipping confirmation email/SMS is sent the order cannot be cancelled mid-transit. If you no longer require the product please refuse delivery when the courier agent arrives. Once the package returns safely to our warehouse the standard courier charges may be deducted from your final refund amount.

2. The 7-Day Return Window

If you change your mind or are unsatisfied with your purchase you can initiate a return within 7 days of receiving the product.

To maintain strict hygiene and safety standards a product is eligible for return only if:

• It is completely unused and unwashed. 

• It is returned in its original packaging with all tags, manuals, and accessories intact.

• The original seasoning layer has not been scrubbed off. 

Note: For health and safety reasons any product that shows signs of cooking, washing, scrubbing or any kind of other usage(s) will not be accepted for a return or refund.

How to process this return:-

1. Raise a request - email us at support@bhumiindica.in within 7 days of delivery stating your order id and your specific reason for return

2. Reverse pick-up - once acknowledged we’ll schedule a pick-up from your address through our courier partner within 48-72 hours. Standard courier charges may apply.

3. Damaged and/or Defective items (Our Promise)

While we use premium, multi-layered transit packaging damages can rarely happen but if they do then we've got you covered completely at zero cost.

Process for Initiating the Return:

1. Timeframe: You must notify our customer care support team by email at  support@bhumiindica.in or WhatsApp at +91-7678607061 within 48 hours of delivery.

2. Required Action: Please share your Order ID along with 2–3 clear photographs and a short unboxing video showing the damaged portion of the cookware alongside the shipping label on the box. Please remember to share both the pictures and the unboxing video to help us check the damage/defect.

3. The Pickup: Once verified by our backend team we will arrange a 100% free doorstep pickup of the damaged piece via our courier partner within 48–72 hours.

Conditions for Refund Consideration and Approval:

To be considered for a full refund or free replacement under this route the claim must meet the following baseline conditions:

• The damage must be reported strictly within the 48-hour window from the official timestamp of delivery provided by the courier partner.

• The pictures and video provided must be clear. The video should be unedited and in continuation from the time of opening the box till the time the damage/defect is shown. 

• The item must be handed back in its original packaging with all the accessories intact. If any accessory is missing then the refund may be disallowed or adjusted accordingly.

4. Understanding Artisanal Variations

Our cookware is handcrafted by traditional Indian artisans using natural sand moulds, clay pits, and hand-casting techniques. Because of this minor surface variations, tiny pits, slight color irregularities or a rough finish are completely normal and are a hallmark of authentic, artisanal casting. These do not affect the performance or durability of the cookware and are not considered manufacturing defects.

5. Processing of the Refund

Upon successful clearance from our Quality Control check, your refund will be initiated instantly by our billing team:

• Prepaid Orders: The refund will be credited back directly to your original payment source (Credit Card, Debit Card, Netbanking, or UPI ID) within 5–7 working days as per standard banking and payment gateway settlement norms.

• COD (Cash on Delivery) Orders: Our customer support team will send a secure email requesting your verified bank account details (Account Holder Name, Account Number, and IFSC code) or UPI ID. The refund will be transferred directly via IMPS/NEFT within 3–5 working days of receiving your response.

6. Quality Check & Due Diligence

Once any product, whether returned due to a change of mind or transit damage, reaches our warehouse facility it enters a mandatory verification cycle.

Our Backend Due Diligence:

• Our backend teams conduct a physical audit of the item within 48 hours of receipt.

• For damage claims they cross-reference the physical item against the photographs and unboxing video submitted during initiation to verify the damage/defect. 

• For standard 7-day returns they run a strict hygiene check including testing for chemical wash residues, cooking stains, scuff marks or missing factory-seasoning coatings.

A return or damage claim will receive final clearance only if the backend team validates that the item(s) strictly fulfill the conditions laid out in Section 2 (for returns) or Section 3 (for damages).The final decision to accept or reject any return, replacement, or refund request rests entirely upon the sole discretion of NMV Ventures Private Limited (owners of the brand Bhumi Indica).